FAQs
HOW CAN I PLACE MY ORDER?
Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are typically shipped within 4-6 business days (excluding weekends and holidays).
MY TRACKING NUMBER DOESN’T WORK
Tracking numbers may take 1-2 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard, Apple Pay, Google Pay, Diners Club, Discover, Shop pay and American Express.
WHEN WILL MY CARD BE CHARGED?
Immediately after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information at checkout and purchase.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.
Customer Support
For any questions or concerns, please contact our customer service team at support@roostick.com. We typically respond within 1-2 business days.
Trade Name: ROOST LTD
Email: support@roostick.com
Physical Address: 22 Regent Avenue, Horsforth, Leeds LS18 4NJ, United Kingdom
Support Hours: Monday - Friday, 10:00 AM - 06:00 PM GMT
